(This will be an occasional series, usually posted on weekends when site traffic is down anyway. The series is intended to torture corporations who know that many potential customers who google the business name will run across feedback like this.)
On Friday at about 11 a.m. I stopped by the OfficeMax at Capitol Plaza in Austin. I needed some new phone equipment for my office. When I found the equipment I needed, I located the box with the matching model numbers, but found that the picture on the box didn’t match the actual display model.
I looked around the store, and saw no employees who could assist me. In fact I saw no one at all – the store was completely deserted. I waited for a couple of minutes, thinking that someone would soon appear from somewhere. After giving up on that, I walked to the front of the store, and asked one of the cashiers if there was somebody who could help me. She talked into her walkie-talkie, and said some one would be with me in a moment, in the phone area of the store.
So I walked back to that area of the store, and waited. And waited. And waited. After another five minutes passed, I gave up, and on my way out, I told the cashier, not quietly, that nobody ever came to assist me, so instead I would be going to Office Depot. She just stared. I appreciated that she had paused her social chatting with another employee long enough for the stare.
After lunch I went to Office Depot, near Highland Mall. An employee greeted me at the door and asked if she could help me find something. I asked her to point me to the phone equipment, which she did. After a moment of looking at my options, another employee asked if he could answer any questions, then stayed with me until I made my choice.
Score one for Office Depot. The folks at OfficeMax couldn’t have cared less. Here’s the OfficeMax award: